Last updated: 10.08.2026
These Terms of Service (“Terms”) govern the use of the website www.charmandchai.com and the travel planning and concierge services provided by Barbora Cibulková (“Charm & Chai”, “we”, “us”, or “our”).
By using this website or engaging our services, you agree to these Terms.
1. Business Information
Barbora Cibulková
Registered in the Trade Register of the Slovak Republic
Company ID (IČO): 56473915
Registered address: 92003 Hlohovec, Hájska 650/44
Vedený v registri: Okresný úrad Trnava
Číslo živnostenského registra: 250-58998
Email: info@charmandchai.com
2. Nature of Our Services
Charm & Chai provides personalised travel planning, itinerary design, travel consultation, concierge services, and booking assistance related to travel in India.
We do not operate as a tour operator or travel agency selling package holidays unless explicitly stated otherwise.
Our services may include:
- travel consultations,
- personalised itinerary preparation,
- accommodation recommendations,
- transportation recommendations,
- local partner recommendations,
- travel coordination and practical support.
3. Third-Party Travel Services
Accommodation, transportation, local guides, activities, flights, insurance, and other travel services are provided by independent third-party suppliers.
Unless expressly agreed otherwise:
- the client enters into a contractual relationship directly with the relevant supplier,
- payments for such services are made directly to the supplier,
- Charm & Chai is not responsible for the performance, cancellation, delay, pricing, availability, safety, or quality of third-party services.
Any assistance we provide with reservations is offered as a concierge and coordination service only.
4. Consultations and Itinerary Proposals
Initial consultations may be offered free of charge. Any itinerary proposal, recommendation, or travel suggestion provided before a service agreement is concluded is non-binding and subject to availability and change.
5. Fees and Payment
Fees for travel planning and concierge services will be communicated individually before work begins.
Unless otherwise agreed in writing:
- payment is due according to the invoice issued by Charm & Chai,
- planning work may begin only after payment is received,
- planning fees are non-refundable once work on the itinerary has commenced.
6. Client Responsibilities
The client is responsible for:
- providing accurate personal and travel information,
- checking passport validity and entry requirements,
- obtaining visas and travel authorisations,
- arranging appropriate travel insurance,
- reviewing booking conditions of third-party suppliers,
- complying with local laws and regulations during travel.
7. Changes Requested by the Client
Reasonable changes to an itinerary may be possible. Significant revisions requested after the itinerary has been prepared may result in additional planning fees, which will be communicated in advance.
8. Limitation of Liability
To the maximum extent permitted by law, Charm & Chai shall not be liable for:
- acts or omissions of third-party suppliers,
- flight disruptions, transport delays, strikes, weather events, natural disasters, political events, or other force majeure circumstances,
- personal injury, illness, loss, theft, damage, or additional expenses incurred during travel,
- decisions made by immigration, customs, airlines, hotels, or local authorities.
Our total liability arising from our services shall not exceed the amount paid directly to Charm & Chai for the relevant planning or concierge service.
9. Travel Insurance
We strongly recommend that all travellers purchase comprehensive travel insurance covering medical expenses, cancellation, interruption, personal belongings, and emergency assistance.
10. Intellectual Property
All itineraries, travel documents, written recommendations, website content, photographs, and other materials prepared by Charm & Chai remain our intellectual property unless otherwise agreed in writing. They may not be reproduced, distributed, or used commercially without our prior written consent.
11. Privacy
Personal data is processed in accordance with our Privacy Policy, available on this website.
12. Governing Law
These Terms are governed by the laws of the Slovak Republic. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the Slovak Republic.
13. Contact
If you have any questions regarding these Terms, please contact us at: